Home / Frequently Asked Questions

Due to the increasing severity of COVID-19 and the critical demand of healthcare providers all over the country, we will be halting all consumer sales until further notice to focus on getting respirator masks and other personal protective equipment into the hands of the medical community members that need them the most.

Quick Links:  Wholesale InquiriesOrder InformationShipping InformationReturn Information






WHOLESALE INQUIRIES

Wholesale Information

Healthcare procurement can be complex. Organizations of all sizes must keep costs down, ensure supply consistency, and deal with complex supply chains — all without sacrificing patient safety. Fortes Health provides healthcare organizations like yours with a streamlined, familiar purchasing experience that is designed with their specific needs in mind.

From neighborhood clinics to large hospital systems, Fortes Health simplifies the supply purchasing process for patient care medical products. We help ensure you, your staff, and patients have what they need when they need it.


Product Brochure

Wholesale inquiries, please contact us at customerservice@forteshealth.com or 1-866-297-1579 for more information.






ORDER INFORMATION

Order Processing

All orders are fulfilled by our warehouse, located in Texas, within 1-3 business days from the date of your order confirmation. Business days are Monday to Friday, excluding United States federal holidays. All orders will be processed on the following business day. Please allow additional processing time for orders placed during promotions or around US federal holidays.

We send order confirmation emails immediately upon the placement of your order. If you do not receive an order confirmation email within 12-hours of placing your order, please check your spam folder. If you are still unable to locate your order confirmation, please contact us at customerservice@forteshealth.com to retrieve the order information and ensure your order has been successfully processed.


Checkout

We accept Visa, MasterCard, American Express, Discover, and PayPal. Upon placement of the order, credit cards will be authorized. We will commit the credit card charge after your order ships.

Credit card "authorization" is a common bank practice that ensures you have sufficient funds and verifies account authenticity. Depending on your bank, the authorization usually clears within 48 – 72 hours. If you need to speed up that process, contact your credit card’s issuing bank.

If you receive an error message after clicking "Place Order," there may be an issue with the billing and/or shipping information entered. Double-check that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes the cardholder’s name as it appears on the card, billing address, credit card number, expiration date, and CSV code.

For questions regarding payment via PayPal, please login to your PayPal account and contact PayPal customer care.

We are happy to assist you; please call us at 1-866-297-1579.


Pre Orders

Fortes Health offers the option to pre-order equipment that is not yet available to ship. The estimated shipping date will be indicated on the product description page. Pre-orders are susceptible to unforeseen delays; we cannot guarantee dates for these items. Orders are processed pending item availability and payment verification. Someone from our team will contact you in the case an issue arises with your order.


Out of Stock

We do our best to make sure our website reflects our realtime inventory; during national emergencies, special events, and any promotional sales, updates may be delayed. If you’d like to confirm whether a specific item is available, please contact customerservice@forteshealth.com or call 1-866-297-1579.


Newsletter

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Promotional Codes

Promotional offers are valid only on FortesHealth.com; promotional inclusions and restrictions will be located in the fine print of the email announcing our offer. Promotional codes cannot be combined with other offers or promotions. To redeem the promotional offer, the promotional code must be entered online during checkout or given verbally over the phone at the time the order is placed. Taxes and shipping are excluded from the discount. No adjustments to prior purchases. Not valid for cash.


Pricing Policy

We're here to support healthcare workers everywhere — If you work in the medical field, please contact customerservice@forteshealth.com, and we would be happy to work with you to provide a discount. At this time, we are unable to match prices from other websites, as well as other retailers' discount promotions, shipping offers, gift cards, credit cards, and loyalty program offers. Final Sale items are neither returnable, exchangeable, or eligible for price adjustments.

At FortesHealth.com, we are committed to offering you the best possible prices. We will be glad to meet our competitor's pricing if you ever find an item that we offer, in the same color and size, available from a similar retailer. Please call 1-866-297-1579 to place your order or email your inquiry to customerservice@forteshealth.com. Please note that we are unable to match prices from auction and outlet stores or websites, as well as other retailers' discount promotions, shipping offers, gift cards, credit cards, and loyalty program offers.






SHIPPING INFORMATION

US Domestic Standard Shipping

All standard orders are shipped via UPS Ground. Non-expedited deliveries do not require a signature at the time of delivery and will be left at the location if no one is present. Orders shipped via US Domestic Standard Shipping usually arrive in 3 - 8 business days, depending on the destination.


US Domestic Expedited Shipping

All expedited orders are shipped via UPS. Expedited Two-Day orders ship via UPS 2nd Day Air. Expedited One-Day orders ship via UPS Next Day Air. Expedited deliveries may not require a signature at the time of delivery and will be left at the location if no one is present. Orders shipped via US Domestic Expedited Shipping usually arrive in 1-2 business days, depending on the destination.


International Shipping

We do not offer international shipping at this time.


Shipment Processing Time

All orders shipped via US Domestic Standard and International deliveries are processed within 1 - 3 business days. Typically, we ship in-stock merchandise on the next business day.

US Domestic Expedited orders placed after 12 PM CT [noon] will process and ship the next business day given item availability and payment verification. Please note that expedited shipping does not apply to items that are out of stock. We will contact you if there is any delay with your order.

All orders will be processed once the credit card authorization and verification have been obtained. All US Domestic credit card orders are charged when the merchandise has shipped.

Orders are not shipped on weekends or holidays. All orders will be delivered Monday to Friday, with the exception that USPS deliveries are eligible to be delivered on Saturday. Fortes Health is not responsible for shipping delays that may occur due to holidays, natural disasters, carrier delays, or other unforeseeable circumstances.


Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation by email containing your tracking number(s). The tracking number(s) will activate within 24 hours.


Delivery to PO Boxes

To ensure there are no delays in delivery, shipping to PO Boxes is temporarily unavailable.


Additional Delivery Addresses

At this time, we are unable to process a single order going to multiple destinations. You will need to place a separate order for each shipping address.






Return Policy

Because of the nature of the product, returns are only accepted for damaged or defective goods. Refunds will not be offered for unsealed products, or items removed from their plastic coverings. Returns must be made within 7 days of receiving the product.

If you feel you have received a faulty or defective product, please contact us at customerservice@forteshealth.com for further instructions.

Only products purchased on FortesHealth.com may be refunded or exchanged. We cannot accept items purchased from other retailers.

In the case of a return, prompt refunds are issued in the original form of payment. Though credit cards are processed immediately, please allow one to two billing cycles for the transaction to appear on your statement. Please note that fees for shipping and handling are not refundable.

We recommend tracking your package to ensure delivery and to protect the shipment in case of loss or damage.

Upon arrival, returns and exchanges take up to 10 business days to process. The availability of replacement items is not guaranteed for exchanges.


Damaged Items

In the event that you have received an item that is damaged, please notify us immediately. Please contact customerservice@forteshealth.com. We will work with you to arrange a return, replacement, refund, or credit; be sure to include your order or PO number and any available photographs. Damaged items must be reported within 7 days of receipt.