Shipping & Return/Refund Policies
Standard orders are shipped via UPS or FedEx. Non-expedited deliveries do not require a signature at the time of delivery and will be left at the location if no one is present. Orders shipped via US Domestic Standard Shipping usually arrive in 3 - 8 business days, depending on the destination.
Expedited orders are shipped via UPS or FedEx. Expedited deliveries may not require a signature at the time of delivery and will be left at the location if no one is present. Orders shipped via US Domestic Expedited Shipping usually arrive in 1-2 business days, depending on the destination.
At this time, PO Boxes and APO/FPO/DPO addresses are only eligible to ship via Standard Shipping via UPS or FedEx. Orders shipped to a PO Box or an APO/FPO/DPO usually arrive in 3 - 8 business days, depending on the destination. If your order requires Expedited shipping, please provide a physical shipping address.
We do not offer international shipping at this time.
All orders shipped via US Domestic Standard deliveries are processed within 1 - 3 business days. Typically, we ship in-stock merchandise on the next business day.
US Domestic Expedited orders placed after 12 PM CT [noon] will process and ship the next business day given item availability and payment verification. Please note that expedited shipping does not apply to items that are out of stock. We will contact you if there is any delay with your order.
All orders will be processed once the credit card authorization and verification have been obtained. All US Domestic credit card orders are charged when the merchandise has shipped.
Orders are not shipped on weekends or holidays. Fortes Health is not responsible for shipping delays that may occur due to holidays, natural disasters, carrier delays, or other unforeseeable circumstances.
Once your order has shipped, you will receive a Shipment Confirmation by email containing your tracking number(s). The tracking number(s) will activate within 24 hours.
At this time, we are unable to process a single order going to multiple destinations. You will need to place a separate order for each shipping address.
Because of the nature of the product, returns are only accepted for damaged or defective goods. Refunds will not be offered for unsealed products, or items removed from their plastic coverings. Returns must be made within 7 days of receiving the product.
If you feel you have received a faulty or defective product, please contact us at firstname.lastname@example.org for further instructions.
Only products purchased on FortesHealth.com may be refunded or exchanged. We cannot accept items purchased from other retailers.
In the case of a return, prompt refunds are issued in the original form of payment. Though credit cards are processed immediately, please allow one to two billing cycles for the transaction to appear on your statement. Please note that fees for shipping and handling are not refundable.
We recommend tracking your package to ensure delivery and to protect the shipment in case of loss or damage.
Upon arrival, returns and exchanges take up to 10 business days to process. The availability of replacement items is not guaranteed for exchanges.
In the event that you have received an item that is damaged, please notify us immediately. Please contact email@example.com. We will work with you to arrange a return, replacement, refund, or credit; be sure to include your order or PO number and any available photographs. Damaged items must be reported within 7 days of receipt.